Nestaway Technologies — security deposit refund house id: n13794

Address:

HSR Layout Bangalore.

I have raised a move out request last month and my move out was on 3rd august. I did not receive a single call from the nestaway team.

1. I vacated the house on 3rd. After which i raised a ticket cc_08427706 with the customer care. The ticket was closed stating that they have informed the team and they will get back.

2. Upon not receiving any call i had again reopened the ticket also stated that there was un-necessary wrong charges that started reflecting in my dashboard. They replied that its move out charges for electricity &other common charges. The utility and electricity bills are handled by the tenants for this property and nestaway plays no role in it but still they charged me.

3. They charged for early move out charges of 2700/- which is applicable for stay duration less than 6 months. Whereas my stay duration was around 15 months. They said its system error and reflecting for everyone.

4. During my move in the property manager mr. Raghavendra told me that if i opt for new painting then they would charge me during the move out. So if i do not take painting then i wont be charged upon which i agreed and did not take the painting. Now they have charged me of rs. 9000 stating painting charge. For a safer side i had that time raised a ticket and informed the same to them that there is no painting done in house and later cancelled the same on the next day sc_01389414

5. On 8th aug i visted the office and they provided me a number stating that i need to contact that person to handover my keys. I called him and after doing follow up he visited the property and took the handover of the house and keys (Did not give any written document in terms of handover). He said i will get a call in the evening.in the evening i received a call from another person and he asked to send the ticket number which i have raised recently after move out.

6. Next day i called him and asked for an update.in my dashboard its still reflecting that inspection is pending. He said that the person who has taken handover need to close it then only they can proceed further. The person stopped responding to my calls.

7. I again visited their office and had to return back as they told no body is there to attend our grievances.

I should have been got my refund back. But still they are delaying the process and had closed all the ways to connect to them. They stop responding to tickets even. Need a resolution and need all my refund back asap.