Nestaway Technologies — unaccounted charges while moving out

I moved out of nestaway apartment on 8th July. On raising a moving out request on nestaway they are supposed to refund the advance of 80, 000Rs given initially minus the painting and other renovation charges.

They added these charges for a 1000sq ft 2BHK. They then added water tanker charges of 3658Rs and 2778Rs with the dates as 'due since 23rd july'.
How can I have charges due since 23rd July when I've moved out on 8th July.

When asked for the bills for these charges or the dates on which these tankers were delivered they refused to give sufficient replies.

Later they have generated some dummy bills on which the dates are 15th July and 16th july, dates after i have moved out. see bills attached below.

When asked for details for this they said "Please be informed that the tanker was provided with in the in the month of April - June during the summer season.
There is no specific date found as the tanker was called when necessary and later the bill was being generated. If there is any society they will be able to help you to know which all dates the tanker came. "
There is no society in the apartment. it is a small apartment with 5 floors and 4 2BHKs on each floor.

Things like this should be accounted for especially when your charging customers for it.

attached:
ticket is raised for these clarifications.
the charges they added for water tankers
the dummy bills they generated when asked for details
+4 photos
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NestAway Technologies customer support has been notified about the posted complaint.
Verified Support
Sep 03, 2019
NestAway Technologies Customer Care's response
Hi Aanon, we want to have this matter looked into. Could you please share your ticket details with us so that we can connect?
Sep 06, 2019
Updated by aanon
SC_01514851
The added water tanker charges of 3658Rs and 2778Rs with the dates as since 23rd july is after i have moved out.
I also have never agreed to pay for water tankers. Why wasn't i asked before the water tankers were called for?!
Sep 09, 2019
Updated by aanon
nestaway has closed the ticket again without resolving it! every 3 days they close the ticket. this time they asked me to open a new ticket for this!! cannot believe the incompetence and the way the make people who use their service run around!
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