Nestaway Technologies — unethical security money deduction

Address:HSR layout, Bangalore

I rented a flat from nestaway in bangalore. I raised a request to move out from the flat 10 days prior to 27th march as per their move out policy. I have left the flat on 27th march. My move out date was also 27th march as per notice period with nestaway. They didn't come for inspection of house/room on mentioned or before my move out date i. E 27th march as per move out policy. I left the place as it is.

I asked for my refund of security money from nestaway and it's been over a month already since i left the place. They deducted rs 1600 charges as mattress missing in my room and they told me inspection is done on 16th april i. E way after (Approx. 20 days) since i left the place and that too in absence of me which is not according to the move out policy.

When i left the place there was a mattress on that bed. Either they are lying now or in between those 20 days mattress is gone missing from my bed. I told them clearly if anything is missing in my room or house in between those 20 days how i could be responsible for that? They are not listening to me and deducted the amount unethically. Also, inspection was done in absence of me i was not at the flat obviously if i have left the place how i could i be? Also, i didn't knew about the when was inspection done. They didn't inform me anything.

My question is they have mentioned only about inspection to be done on move out date in presence of tenant not what if inspection is done after move out date in absence of tenant which is clearly unethical.
Now either i want to refund my money which they have denied already or i want in written from nestaway signed by authorised official person that these charges are valid and according to the policy.

You can find move out policy at - https://faq.nestaway.com/docs/move-inmove-out-policy
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NestAway Technologies customer support has been notified about the posted complaint.
May 07, 2020
Updated by Shubhank Gupta
Registered email id - [protected]@gmail.com
Verified Support
May 08, 2020
NestAway Technologies Customer Care's response
Hi Shubhank! We'll take this forward with the relevant team. Thank you for sharing the registered ID with us. We'll have this checked and reach out to you soon.
May 19, 2020
Updated by Shubhank Gupta
Till now no response from nestaway.
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