Nestaway Technologies — unfair deduction of charges | |||||
I was tenant in a nestaway property and moved out on 30th june 2017. At the time of moving out a manager is assigned to do inspection of flat for wear and tear and damages. At the time of my inspection nothing came wrong and only electricity bill was pending (Because we had not received it at the time of my move out). He took my signature on that report, signed himself and took signature of a flatmate present there as well. Now at the time of refund of security, i saw that they deducted rs. 2000 towards utility bill payment and wear and tear charges. On calling customer care i came to know that these charges are for geyser breakdown and lock handle of flat. Also i started getting calls from my flatmates to pay electricity bill. I suspect the manager has done fraud and added comments to report after i signed and left. I had taken a snapshot of that report. Please find it attached. After calling their customer care they refused to address my grievance and said that whatever charges they have taken are correct. On request with a supervisor or a senior manager, the representative refused by saying that he cant transfer the call. Was this information helpful? | |||||
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NestAway Technologies customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Hi Mitashu, sorry for the inconvenience. We are validating the deductions with the relevant team, we'll keep you updated on 304880.
Reply
First of all my move-up was scheduled at 10:00 AM on 18th October 2017.Had followed up with the customer care executives multiple times and few other persons but no proper response.At last the move out person named Vishal Arora came at around 1:00 PM and he inspected my room for nearly 1 hr 30 min and I was getting late as I had my flight in the evening.
The issues that he has raised : Total utility bill cost : Rs 8195 ( what a joke )
AC not cooling properly : The issue was when I moved in. Have been following up with the owner since I moved in but not resolved till move out date.AC remote missing : was not provided to me
5 Water bottle cap missing : Please recheck
Cupboard lock not working : Its working ad little lock issue was there when I moved in only
Notice period charges : Rs 1600 ( Had raised the move out request around 15 days before )
Main door lock not working : This was broken by one of your sales agent
Out of Rs 20, 000 security money only Rs 5000 was credited to my account.Kindly share the complete break-up of deduction !!!
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The issues that he has raised : Total utility bill cost : Rs 8195 ( what a joke )
AC not cooling properly : The issue was when I moved in. Have been following up with the owner since I moved in but not resolved till move out date.AC remote missing : was not provided to me
5 Water bottle cap missing : Please recheck
Cupboard lock not working : Its working ad little lock issue was there when I moved in only
Notice period charges : Rs 1600 ( Had raised the move out request around 15 days before )
Main door lock not working : This was broken by one of your sales agent
Out of Rs 20, 000 security money only Rs 5000 was credited to my account.Kindly share the complete break-up of deduction !!!
NestAway Technologies Customer Care's response, Oct 30, 2017
Verified Support
Hello Vishal could you please share your registered contact details so we can assist you further.
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#1556, NestAway Technologies, 19th Main Road, HSR Layout Sector - 1, Bangalore, Karnataka, India - 560102