[Resolved] Nestaway Technologies — unnecessary increase in cost and security amount

Himanshu Vashisht

from Noida, Uttar Pradesh

Address:	Faridabad, Haryana, 121010
Website:	Nestaway.co.

I have been living for 1 year at nestaway property. Initially i booked 2 beds instead of 1 room. The entire sales team and operations team and the land owner were aware of this.
After 11 months, i asked to merge the 2 accounts on the system. Nestaway adviced me to move out and book again. As i did that they ended up charging obscene amount out of no reason.
I don't understand when this was clearly mentioned in the ticket, spoken to the sales rep, why this was not followed. If the systems of an e comm company are not robust enough, why should a customer pay for it?

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Jul 6, 2018

Complaint marked as Resolved

NestAway Technologies customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2018

NestAway Technologies Customer Care's response This should not have happened; we only strive to bring you the best experience. We request you to share your complaint & contact details to us at [protected]@nestaway or call us at +91 [protected] and we would be happy to help you on your issue.

Sep 04, 2018

Updated by Himanshu Vashisht This was never resolved guys. After getting fed up with no response from your team, sales representative and operation representative, I had left the premises on 15th July.

None of the sales rep or the operation rep was courteous enough to even come and meet me in person even after numerous requests from my side

I am still feeling mentally harassed by the number of emails that I have been getting repeatedly for unnecessary eviction notice.
It's weird that you guys are sending eviction notice without even realizing that your tenant is not living there anymore.

Earlier in August I had told one of the customer service rep that I have already evacuated the premises. Instead what I received on 31st August was an email from your lawyer, Mr DP Ashok, threatening me with legal action ( Even the facts in that email we're incorrect)

It just seems that you guys want to go all out to just extract money out of your customers via any means possible. Do you realize how stressful it is for that customer?

Earlier today, I called a customer rep to explain my situation. I even raised a ticket for the same. It's exasperating to see the lack of ownership and customer centricity there.

Sep 04, 2018

Updated by Himanshu Vashisht Also, the apparent legal notice from you mentions 42, 000 Rupees.

My monthly rental was at 7, 500. I have no clue as to what is the mathematics behind this one.

Guys, I am already under a lot of personal stress over the last couple of months. Please don't unnecessarily add more burden on to my life.

You are here to solve customer problems, not elevate those problems.