[Resolved] Netmeds — credited 3 times rs.3593.45 on 04.04.2020

Rangarajan Sritheran

Address:

G026,SBIOA Unity Enclave, Medavakkam Road, Mambakkam, Kancheepuram District, Tamilnadu 600127

I have ordered 6 medicines for my wife on 04.04.2020 costing rs.3593.45. While i was crediting the amount through online, my pc hanged for 3 times. When i looked my account, rs.3593.45 was credited 3 times to your account. I want one set of medicines, other two to be reimbursed to my account no. [protected] maintained at sbi palavakkam branch ifsc sbin0018271. Plase do the needful. I enclose the statement of account for your kind information. My email address: rangarajan. [protected]@gmail.com.

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May 8, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Apr 04, 2020

Updated by Rangarajan Sritheran Sir Kindly look into it.

Apr 06, 2020

Updated by Rangarajan Sritheran One order has been processed. The other two i.e.3593.45 x 2 should be refunded. Please expedite.

Verified Support

Apr 06, 2020

Netmeds Customer Care's response Dear Rangarajan Sritheran,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Please note that we have forwarded this to our team. We will check and revert back to you with an update in 24 hours.

Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com

Verified Support

Apr 07, 2020

Netmeds Customer Care's response Dear Rangarajan Sritheran,

Greetings from Netmeds.com!!!

Kindly be informed that we have received the payment thrice from your end.

We have processed one of the orders and refunded the other two transactions through the original payment mode yesterday (6th Apr'20).

It will get reflected in your account within 1-9 working days.

Should you have any further queries please do not hesitate to write to us.

Thanks! Escalation Team, Netmeds.com