[Resolved]  Netmeds — Critical Medicine not getting delivered since 6 days[protected]WSO1

I placed an order in NetMeds on 16th February for the below 2 medicines. It was supposed to be delivered to me the next day - 17th February.\

Oxetol 300mg [For treating my epilipsey condition] and another medicine. It is been 6 days and i didnt receive my order. I called to the customer care number and complained many times. They keep saying, it is delayed and it will deliver in 1 day. They are telling this from last 5 days.

I got the tracking id and when i am contacting the number provided in the tracking number, they are telling very silly reasons and not delivering the order. The SMS message was having one delivery person number - Basavaraj - +91 86109 52559. When i contacted him, he said another driver will be delivering the order and he gave the Number of a driver called Dinesh - +91 76760 60332.

When i called him, he is saying he is on leave and in his native place and he cant come today. I dont understand how can they give a number of someone who is on leave. They are not understanding the seriousness .

Very patethic from Netmeds
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Apr 3, 2023
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
Feb 25, 2023
Netmeds Customer Care's response
Dear Customer,

Sorry for the inconvenience.

We see that the order has been delivered to you. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Netmeds Team!
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