[Resolved] Netmeds — delivery not on time

rakesh kumar388

Address:

5th Floor,EA Chambers(Express Avenue) No 49 & 50L Whites Rd, Royapettah Chennai, Tamil Nadu 600014, Thane, Maharashtra, 421306

Order id[protected]a i given order 9th jan but still 28th jan not received my medicine & customer care guy dated 27 talking rudely to customer. I am taken medicine since 2017 continue every month same medicine and same address. My patient is on serious but netmed is taking lightly. Talking with customer care dt 24th not given proper respond, again contact 27th same answer your medicine reach with in 24hr, i am again contact customer care dt 28th, cc reply same with in 24 hr your medicine will reach.

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Mar 9, 2020

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2020

Netmeds Customer Care's response Dear Sanjay Kumar,

Greetings from Netmeds.com!!!

We regret the delay caused in delivering your order.

Unfortunately, the order is been returned to our warehouse and Further to your discussion with one of our call center executives we are reshipping your order which is under processing now.

We will have it delivered to you shortly.

Thanks! Escalation Team, Netmeds.com

Verified Support

Feb 06, 2020

Netmeds Customer Care's response Dear Sanjay Kumar,

Greetings from Netmeds.com!!!

We hope that the order which we have reshipped is been delivered to you yesterday (5th Feb'20) and we would request you to confirm the same.

It is crucial to us that our customers are completely satisfied at all levels of our service. So, we will assess your complaint and will work on it to provide you with a better experience in the future.

Thanks! Escalation Team, Netmeds.com