[Resolved]  Netmeds — I'm complaining about my money

Address:700108

I was about to purchase lab test through phone pe but due to pending in transaction, the payment page get timed out. After 3 hrs 140 rs was deducted from my account but no lab test history is showing. I tried to contact netmed customer care through mail but they are not responding. It's been 15 days since i have complained. This is worst of netmed
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Mar 24, 2020
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2020
Netmeds Customer Care's response
Dear Priyanka Barnwal,

Greetings from Netmeds.com!!!

We regret any inconvenience caused.

Please note that we have escalated this to our team.

We will revert back to you with an update shortly. Please be assured that your concern will be resolved.

Thanks! Escalation Team, Netmeds.com
Complaint comments 

Comments

I placed a prepaid order of rs.1705.20 on 4th march 2020 but not getting confirmation call or sms and not even shown in my orders i make a payment through gpay with a transaction id[protected]

I tried placing an order in netmeds
my money got debited and order got placed .
in few secs it turned as declined
there is no intimation regarding this

I place my order at[protected]:56am but my parcel cannot dispatch

I have paid for the order by Paytm but order is not shown at netmeds .Screen shot is attached.If any error pl.proceed refund.
Details of order is already given in screenshot.
Pl.revert.
KUMAR PUSHPAM

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