[Resolved] Netmeds — items not delivered to me and they say it's delivered. | |||
Hello, i am ashwani desai i ordered a one life ginseng from netmeds and the item shows delivered on 18 december but i still dont have the product with me. I talked to customer relation ship manager parvathi c and akash as well but he was of no help to me. I finally ordered the same product from flipkart since its been already around one month on netmeds order. They say they have delivered it to some guard. Firstly i never asked them to do so and secondly the delivery guy never called me. Now if you are delivering the order to anyone then what door to door service means to you? How can anyone rely on you for the same. I want either the delivery guy to come here and recognise the person to whom he delivered or if he is lying, you refund my money or give me the same product in hand. This can be one of the reasons for 68% satisfaction while ordering from netmeds. Do it as quickly as possible. Was this information helpful? | |||
Feb 9, 2020 Complaint marked as Resolved Netmeds customer support has been notified about the posted complaint. Verified Support Jan 07, 2020 Netmeds Customer Care's response Dear Ashwani Desai, Greetings from Netmeds.com!!! We went through your case and we regret any inconvenience caused. Kindly note that we have sent an email ([protected]) through your registered email id in this regard. Please check and revert back to us through the same ticket. We will definitely, take it forward and have this sorted out for you. Thanks! Escalation Team, Netmeds.com Verified Support Jan 09, 2020 Netmeds Customer Care's response Dear Ashwani Desai, Greetings from Netmeds.com!!! Thanks for taking the time to talk to one of our executives and confirming the receipt of your order. Your patience and kind cooperation in resolving this issue are highly appreciated. Furthermore, we will assess your feedback and will provide you with a better experience in the future. Looking forward to our continued association. Thanks! Escalation Team, Netmeds.com | |||
 1 Comment | |||
Comments
The medicines hve arrived 3 days back to our destination but they are not yet delivered..the delivery agency is so irresponsible..they are not responding properly..plz change the delivery agency in our area and send to some other delivery agent..the medicines are not yet delivered..make sure they are delivered by tomorrow
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