[Resolved]  Netmeds — medlife - bogus claims, poor service

Address:Mumbai City, Maharashtra, 400 052

While placing my first order i have provided a code mc 30 which avails me of 30% discount for my first order as advertised by them when the order arrived the discount applied was 20%. Their customer service advided me to cancel order and place a fresh order with the code, after numerous calls and going back and forth on the matter, now i'm told i cannot avail benefit of 30% discount on first order as an order cancellation has already happened in my account. Thanks to their bogus claims and malafide intention they have wasted a great deal of my time and money on calls since there is a premium charge on calls made to them it's rs1 per minute
If the company is so sure of being one of the best in medicine supplies for online services they should be using a 1800 number and not 1860 number for customers to order and not con the consumer for ordering too.
Was this information helpful?
No (0)
Yes (0)
Nov 16, 2019
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2019
Netmeds Customer Care's response
Dear Anubha Sharma,

Greetings from Netmeds.com!!!

We at Netmeds providing the best offers to our customers as promised.

However, If you have placed an order(s) with us or wish to discuss it kindly share the order ID with us.

We will research it and get back to you.

Thanks! Escalation Team, Netmeds.com
Complaint comments 

Comments

Firstly the company must understand that it is dealing in medicine and not any other consumer products.
The order status showed Delivered but I have not received the package.
With constant follow up with the netmeds I didn't get any solution. The customer care is just useless

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Netmeds
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    1186
    Pending
    273
    Resolved
    714
    Netmeds Phone
    +91 72 0071 2345
    Netmeds Address
    No 1, Lalithapuram Street, Royapettah, Chennai, Tamil Nadu, India - 600014
    View all Netmeds contact information