[Resolved]  Netmeds — Not issuing refund after order declined

I placed an order on 29th June 8:22PM Order ID[protected]A and paid Rs 454.95 and the order failed but money was deducted so I tried to order again and paid again and the order failed again and Rs 454.95 was deducted AGAIN. I contacted netmeds chat support (which is difficult to find on their app) and they initially said i should wait for 7 days and I waited and then I said i didn't get any refund. They asked me to share gpay payment receipts and they removed attachment from chat so I that I won't be able to share receipts. After raising multiple tickets I have not received my refund for 2 payments.
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Jul 26, 2022
Complaint marked as Resolved 
Netmeds has worst customer care where one guy disabled attachment in chat section to harass me
Netmeds customer support has been notified about the posted complaint.
Jul 18, 2022
Updated by Siju Issac
No refund initiated so far. Only false promises
Verified Support
Jul 21, 2022
Netmeds Customer Care's response
Dear Customer,

Sorry for the inconvenience.

We see that the refund has been initiated for the orders on 1st July. We have attached the refund transaction details for the orders. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Netmeds Team!

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