[Resolved]  Netmeds — Order ID[protected]A - Till date I have not received the medicines.

Address:Mumbai

Order ID[protected]A
Order place on 16th March 2023.
Estimated delivered on 20th March 2023.
Till date I have not received the medicines.

Spoke to multiple call center representative’s of Netmeds and each time the commitment was given that they have raised the complaint & the medicine are set on a priority delivery of 24 hrs.
Today almost 9 days have passed but still I have not received the medicine.
Refer the Snap-shot of the Delivery Tracking Status reflecting in Netmeds mobile App.

This is really an epic example of careless n pathetic service provided by Netmeds. Nobody is taking any responsibility to deliver the product to the costumer as committed. Each time I get the commitment of 24hrs delivery, but nothing happens. Can anybody in the organization will let me know when exactly cause of delay & time of delivery or I need to publish such incidents on social media to get justice.

Medicine being such a critical item, I didn’t find any professional approach at Netmeds to make it available to the customer on priority despite customer waiting for 9 Days..
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May 5, 2023
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2023
Netmeds Customer Care's response
Dear Customer,

We regret to inform you that as per the tracking website, the order NMS[protected]ARS has been returned as undelivered. We will surely take the necessary steps for the betterment of our services.

Regards,
Netmeds Team!
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