Netmeds — Payment done, order not placed

I ordered medicines from the Netmeds app on 13 March 2023, for which the payment was made using debit card through Gpay app. The transaction was successful and the amount was debited from my account. But there was no confirmation of order placed from the Netmeds. In the Netmeds app there is a section of MY ORDERS, even there my order was not mentioned. I have attached the photocopy from the Gpay app which states the Transaction number.
I tried to get in touch with the customer support team of Netmeds through Email, call and chat but the complaint left unattended. They didn't took any steps to resolve the complaints.
Kindly take the appropriate action to
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Netmeds customer support has been notified about the posted complaint.
Complaint comments 


Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected] sharing the registered email Id.

Looking forward to your email.

Netmeds Team!

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