[Resolved] Netmeds — receiving of wrong product.

D W Kiwlekar

from Mumbai, Maharashtra

Address:

Udhampur, Jammu and Kashmir

I ordered two medicines with due prescription. The prescription were verified by doctor. I received the parcel. When i checked the drugs i found the drugs which i demanded and i received are different. So i called the call centre, representative registered my complain and told me that within twenty four hours you will get refund. I mailed whole story to [protected]@ netmeds. They generated a new ticket that's all. No further action has been taken so far.
Thanks,
D w kiwlekar
[protected]@gmail.com

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Mar 4, 2019

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

Netmeds Customer Care's response Dear Dattatraya Kiwlekar,

We do regret the inconvenience caused.
As we see the original order was approved based on an online Rx arranged for you against your order. But as you have informed us about it we have arranged for a reversal and shipped out what you were been prescribed for.

We created a reshipment order and also have refunded the difference amount back to your bank account.

In case, for any clarifications kindly do write to us at [protected]@netmeds.com

Your continued association with Netmeds.com will be very much appreciated.

Regards,
Netmeds Customer Care.