Netmeds — Return of medicines / Processing of Refund

I had requested for return of some medicines (due to untimely demise of my mother) over Customer Care Helpline on 27.02.2023 for which the order id, sub order id and items with respective quantities are given below:

1. Order ID :[protected]A ;
Sub Order ID :[protected]ASO1 dated 15.02.2023:
Item : NATRISE 15 mg : 3 NOS.

2. Order ID :[protected]A ;
Sub Order ID :[protected]ASO4 dated 01.02.2023:
Items : ECOSPRIN 75 : 2 NOS.
BETALOC 25 mg : 1 NO.
BETALOC 50 mg : 1 NO.

3. Order ID :[protected]A ;
Sub Order ID :[protected]ASO3 dated 01.02.2023:
Item : I NEFITA : 1 NO.

4. Order ID :[protected]A ;
Sub Order ID :[protected]ASO5 dated 01.02.2023:
Item : MIRAGO 25 mg : 1NO.

The above items were picked up by the agent Mr. Sunil (# [protected]) on 28.02.2023 vide AWB Nos. [protected] and [protected] and the delivery status of return can be verified from the AWB tracking status appended herewith. Although a refund has been received for return of medicines at S. Nos. 3 & 4 but in-spite of writing 14 emails (attached for ready reference), the company is not acknowledging the receipt of medicines returned stated at S. Nos. 1 & 2 and thus not releasing the refund on one pretext or the other as would be evident from the emails exchanged. I have also requested for an investigation to be made with the delivery partner but my repeated pleas have fallen on deaf ears.

I have been a regular customer of the company but regret being put to this harassment and horrendous experience for no fault on my part since I have already returned the medicines stated above to the delivery agent. Accordingly, it is requested that the refund due to me be released by the company forthwith without any further delay.