| Address: | New Green Enclave, Sikhan Wala Road Kotkapura, Distt. Faridkot |
In context to the above, it is stated that i have an Fastway Netplus internet connection having customer ID:[protected]. Further i have to stated that i have and issue regarding speed of the internet. For this i already told about this to the customer care. Consequently, they advice me to change the Modem and connection to 5G. But i already paid the advance payments of six months for 5G connection. Then how your company provided me 4G connection. As i told the customer care executive to immediately update my connection to 5G and change my Modem. Your executive highlight my request/complaint on their portal and they told me that my problem will resolved within 5-6 hours. But no action will taken on there side, this may cause many problems for me. Due to lack of internet speed and not connectivity of internet connection, i had to suffer lots of trouble in my Business. I further requested to please look into the matter and do the needful.
Your Sincerely
Lovely Jain
New Green Enclave, Sikhan Wala Road
Kotkapura, Distt. Faridkot
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