New India Assurance — Bhavishya arogya policy no. 420303/97/00311 dated 18/11/96 for vina kumar

Address:	Dehradun, Uttarakhand, 248001
Website:	NA

My reimbursement claim for expenses incurred on my surgery on 23/06/2016 at Sunrise Hospital, Kalindi Colony, New Delhi is now long overdue for settlement.

The claim papers were sent to Ms. Vineeta Gupta, A.O. Health Department at Kanpur Regional Office by speed post on 05/07/2016. The biopsy report finalized only on 06/07/2016 was despatched by speed post on 12/07/2016. no formal acknowledgement has been received for these communications till date.

When I called Ms. Guha on phone a few days later, thankfully, she did confirm their receipt and also informed that the claim papers have been forwarded to Mr. Sudheer Arya at the company's Dibiyapur branch for further processing.

Further telephonic follow- up of my claim with Mr. sudheer Arya has not worked so far. It has been now well over 4 months during which I may have called Mr. Arya well over a dozen times with no results whatsoever.

Having got tired pursuing the matter with Mr. Arya, I felt compelled to lodge this formal complaint which I hope would draw prompt action including inquiry into the delay and settlement of my claim without further delay.

I am confident that the responsiblity for quick disposal of the claims is well recognized and understood.

Looking forward to fair and prompt reimbursement of my claim without further delay.