New India Assurance — Car Insurance Improper Assistance

1. Ref my PB Reference ID: 815354.

2. My case is under process since 26 Apr 28 wrt claim of insurance. My policy is from New India Insurance and the Insurance Surveyor is Mahendra Shah (MOB No - [protected]). The person has been negatively dealing with the entire issue. I have reported the same to Policy Bazaar customer care call on 3 May 22 (1 pm).

3. In first instance he did not include the entire damage to the vehicle. Thereafter he has been negotiating with the Mahindra Service Center since 26 April 22 without approval of the final amount. The car has been lying untouched in Service Center since 29 Apr 22.

4. Insurance Surveyor is Mahendra Shah has not been responding to messages and called he told that he is unavailable till Wednesday. Also he called me up and inquired as to why is he receiving calls and then demanded to listen to him uninterrupted.

5. This shows an absolute lack of professionalism and lack of consideration to a customer who has paid towards the insurance. You are requested to deal with both matter and person in professional manner.

Gaurav Kumar Singh
Was this information helpful?
No (0)
Yes (0)
New India Assurance customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    New India Assurance
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    New India Assurance Address
    87, M.G. Road, Fort, Mumbai, Maharashtra, India - 400001
    View all New India Assurance contact information