New India Assurance — claim still not received since december 2019

This email is regarding the claim which i have registered in the month of december 2019 for vehicle number od05l0842 in the name of mr. Himansu mohan parida. This is for your kind information that no surveyor came neither any enquiry happened. I followed up several times in cuttack office and kolkata office but zero response.
I got a call from mr. Shyama g kanhar bearing mobile [protected] and first of all he told to send application along with all details to the address which he will provide, but today when i called him for address he is changing his words and not providing me address nor helping me.
Therefore request you help me in getting my claim and take strict action against the person as he is very rude and asked that what ever i want to do i can...

I appreciate your team for worst/poor response.

Kindly arrange your survey team asap

Thanking you
Sangeeta swetapadma
Daughter of himansu mohan parida