New India Assurance — regarding change of mediclaim policy without due concern

Address:

Jhajjar, Haryana

I, Mukesh Malik wanted to draw the kind attention of yours towards my issue. My concern is about the Mediclaim policy .I am the policy holder of new India assurance co Ltd since 2010. But without my knowledge my policy was changed twice. My Mediclaim policy is under Raksha TPA but without any prior information, my policy was changed to floater My accumulative bonus 30, 000 and 20, 000 was removed from the policy.
I wanted to draw the kind concern of yours that the cheque issued by me was for The New India Assurance company and not the floater Mediclaim policy .As per the statement of Sampla branch authority that I was duly convinced for the floater Mediclaim policy and issued a cheque for the floater policy is a completely false statement. The main intention of theirs is to earn a good commission from my policy without my due concern. They have denied a consumer his right to information.Recently, I received a letter from Sampla branch against the complaint that the complaint had been resolved and there is no point of complaint which is not true as my complaint is still not resolved . Kindly take necessary action as soon as possible.
I shall be grateful to you .
Thanking you
Mukesh Malik
[protected]
policy no :[protected].
previous policy no:[protected].
customer I'd no - 8H3279622