New India Assurance — senior citizen policy

Address:

Kolkata, West Bengal, 700038

My mother is having health insurance with new india assurance for last five years. After the completion of 4 years, as per policy (Senior citizen policy), if there is no claim, she is supposed to get one time health insurance expenses upto 1% of the insured amount. Accordingly we discussed about the procedure with the new india assurance agent, who collects yearly insurance premium. He came and collected all the papers in december, 2017 and assured that there was nothing else required. After that it has been already four months passed.in the month of march, we were continuously following up the same guy and everytime, he kept saying the money would be transferred to the bank account within a week. But as of today, it has not been credited.

We request the management to look into this. As this is a senior citizen policy, it is expected that all process is smooth enough for the senior citizens to execute. We have good impression for new india assuarnce and we expect that for such paltry amount, the company will not blotch its image.

Current policy number :[protected]