| Address: | Premsons Maruti, Industrial area Nankum, lower Chutia, Ranchi |
Dear Sir,
Today i.e. 10th Feb 2021 visited the repair and service center Nankum, Ranchi. for accidental claim of my Baleno Zeta purchased on 23 October 2020.The behaviour of the staffs is very bad. The manager Mr. K.M. Mahato mobile no. [protected] has no time to talk with customers while asked on phone again and again to come and meet us he avoided to meet us.
They charged unnecessary for washing and sanitizing the vehicle but we refused to pay for it, it's seem that Premsons has started be fooling and malpractice to charge the maximum for the vehicle coming for accidental Claim.
While my vehicle has denting and painting work and a rim to be changed, the time asked them to deliver the vehicle was 18th of Feb 2012, that is too much for the work. they also said that it's difficult to deliver the vehicle before, though i told them that due to Covid'19 I have to go from Ranchi To Varanasi very occasionally and i have to go again on Saturday.
I have purchased the vehicle from Nexa by giving premium price for the vehicle, thinking that we would have another shop for service and repair but there is no other shop for it in Ranchi, and we have to go for the repair in the same shop, where there is lot of noise and customer as all the types of vehicle sold come to the same place for their work to be done.
It's seems that the premium amount given to Maruti Nexa for the vehicle keeping in mind service and other factor has been wrong.
It's seems that Maruti Nexa is and Maruti is far lacking behind the other companies to give premium service to the premium cost they have taken.
The vehicle has been taken by sales man Dheeraj mobile no. [protected].
NO RECEIVING OF VEHICLE HAS BEEN GIVEN TO ME.
Yesterday I had filled a Complain on telephone and the complain no is NX[protected] and after that the Sales Man Dheeraj phoned me and told that his manager Mr. K.M. Mahato would like to talk to me but till now no phone has yet been arrived from him.
Though the phone of a personal named in true caller Akash Sir Nexa Tsm called me by mobile no. [protected] but he could not satisfy me.
I am really depressed and sorry on my decision of purchasing the car from Nexa and paying the premium amount as it's seems to me that Maruti company has not been able to keep it's promise that we would have another shop for service and repair but there is no other shop for it in Ranchi, and we have to go for the repair in the same shop where the rest cars of Maruti make are done.
Maruti has cheated me.
From,
Anurag Anand,
Mobile No. +91 [protected]
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