Nexa — Delay in repairing my damaged Baleno Delta Car

Address:SKY AUTOMOBILES, BHANPUR, NH-5, CUTTACK

Dear Nexa / Maruti Suzuki,

This is to bring to your notice that I am facing unexpected problems in repairing my damaged Baleno Delta Car, bearing registration number OD02AQ0534.
I had done insurance from Maruti which is associated with HDFC Ergo.

Matter: My car got damaged due to an accident occured on 22nd Dec'2020. I immediately reached Patia body shop toeing my car. The very next day my claim got submitted where the repairing cost was esmitated Rs.2 lacs. However after the survey done by insurance agent the claim cost got raised to 3.06 lacs which exceeds 75% of my insured value (IDV=3.73lacs). How could the estimate raise to such high level.
Problem statement: Bodyshop attitude shows that they are not ready / incapable of repairing my car as the matter is not being looked upto with urgency. Its almost 3 months since I have submitted my car but I am not receiving proper and timely reverts from neither the insurance company nor the bodyshop. I had sent 3 emails to respective authorities but still not received any revert on my raised queries.
Insurance company verbally gave me 2 options for settling the claim (No email communication). 1st - Total Loss & 2nd - Cash loss. I am not ready to accept total loss option as I need my car back on wheels. In the 2nd option, insurance company is offering me merely 1.7 lacs as repairing cost and asking me to get the car repaired in private workshops. My problem is how could they asses the repairing cost as 1.72 lacs when the estimation is of 3.06 lacs & why are they insisting me to visit local workshops.
I expect at least 75% of my IDV value as I had done zero dep insurance.

I opted for Maruti because of its service and now I am facing such unbearable problems.

I earnestly request you to look into the matter and help resolve my problem as I had high expectations from Maruti and had never thought I would come across such hickups.

Thanks & Regards,
Sachidananda Bepari.
email- sachi.[protected]@gmail.com
mobile - [protected].
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Sir..
A minor Accident of my baleno (UK18M9829) happened about three Months ago. Next day after accident I contact in Maruti Service Centre Kashipu 244713 Uttarakhand for Accident claim. They said "Head Light o[censored]r car is not available right now... We ordered ur parts of vehicle and u contact us after 15 days.
Today after 70 days they said again and again “ We are arranging your vehicle parts”. And my car still standing from one month in Maruti Service Centre Kashipur ( Uttarakhand)244713.
Its worst Service i seen Ever...
Regards
ASHEESH PRATAP
Baleno Zeta
UK18M9829
[protected]

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