| Address: | New Town , Kolkata |
Details pertaining to car booking
Ciaz (MT - P) Alpha - MM Grey
Customer Name: Kaloo Chitralekha Kaloo
Booking Date: 10 Jan 21
Booking No. [protected]
RM Name: Mr. Biplab
Synopsis of compliant:
I have booked above mentioned car on 10th Jan 2021 at Nexa - OSL Motocorp Pvt Ltd (VIP ROAD), Kolkata. During booking i was given delivery date of 5th Feb 21.
After making the final payment i was informed rental agreement is not valid document for residential proof, thus need to either arrange valid address proof (Aadhar card with Kolkata address) or need to pay INR 5k to RTO overcome such norm.
After chasing for another couple of weeks, Mr. Biplab (Sales Executive) changed stance & demanded 15K for registration of vehicle in absence of local address proof.
While reminding him of 5K, which he freezed after 100% payment receipt, he flatly regretted same by giving reference of local RTO authorities.
Till today i.e. 4th March 2021, I haven’t received either delivery or commitment of delivery from OSL Motocrop.
On top of everything, after chasing Mr. Biplab (OSL Executive), no amicable reply or solution or delivery commitment is confirmed.
I have few queries to raise on people & process being assigned & adhered.
• While booking, why customers are not made aware of formalities /documents which needs to accomplished.
• Why customer has to do follow up after making complete payment to Dealer of MSL.
• Why 100% payment is being charged if process cannot be executed
In absence of amicable reply & solution, I shall be forced to escalate said mishandling by OSL backed by MSL in public domain to bring awareness among people about process & people of OSL & MSL.
Expecting to have quickest possible amicable solution with earliest delivery date.
Regards
Drumil Kaloo
Mob: [protected]
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