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Nexa — fraudulent practice of "nexa shakti sirsa haryana

With utmost distrust and pain, i write to you today stating my ordeal with maruti dealership, nexa-shakti, sirsa, haryana. Being a loyal customer of maruti since 1989, when i had first purchased maruti 800 of the organization, i always carried an all praise experience with you all which lasted till previous month when i almost had a fraudulent experience with one of your dealership here in sirsa.
I happened to purchase a ciaz from your dealership shakti motors, sirsa nexa, which was sold to me with some discounts on the pretext of the fact that i would be offered a “december 2017” model. I agreed to the deal and paid them advance for the same. Finally on 17th march, when i received the bill, which was given to me 8 days later from purchasing my car, i got the biggest shock of my life which came as the vehicle turning out to be an april 2017 model.
Your agency is now denying on everything promised and is treating us at their mercy. Just for the fact that they deceived me and cheated on me because i trusted them and trusted the brand due to which i didn’t check the plate on the car as “ how many customers ever check the details of the car on the plate embossed”. This cheating was executed due to my trust on the brand lest the agency.
I now hereby seek your interference to offer me the same make model as was promised and not an april 2017 model. Please do let me know of your course of action as it will help me to decide mine. Being a law abiding citizen, i am aware about my rights as a customer and will take necessary course of action as required. Meanwhile, i am willing to settle the entire fiasco amicably if at all i am given the model of the car with the relevant make month from you all by replacing it from the existing one.
Looking forward for your timely action.
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    NEXA
    Customer Care Service
    Customer satisfaction rating
    2%
    Complaints
    339
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    8
    NEXA Phone
    +91 11 4678 1000 [Press and Media]
    NEXA Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
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