Nexa — safetyless & defective car

Copy to, dated:24.10.2017
Head office
Maruti suzuki india limited,
1, nelson mandela road,
Vasant kunj,
New delhi - 110070
Email: [protected]@maruti.co.in
[protected]
[protected]/46150276

Pankaj narula,
Sr. Advisor (Service)
Maruti suzuki india limited
Palam gurugaon road,
Gurgaon -122015

Kpf private limited
Authorised dealer: maruti suzuki
Infantry road, cantonment, ballari -583104
Off: ph:[protected], 241300

Kpf private limited (Head office)
Authorised dealer: maruti suzuki
“modi bhavan”, hospet road,
Allipura, ballari -583105.
Ph:[protected], fax:[protected]

Rns motors ltd
#2275, gurguntepalya, tumkur main road,
Yeshwantpur,
Bangalore -560 022

Copy to :regional offices
Bangalore
202, 2nd floor, embassy classic
Vittal mallya road,
Bangalore - 560001
[protected] / 18, 22127384/85
[protected]
Mumbai
602, madhava building, bandra kurla complex,
Bandra (East),
Mumbai - 400051
[protected]
[protected]

Pune
7th floor, north block,
Sacred world, wanowarie,
Pune - 411040
[protected]D)
[protected]
Cochin
2nd floor, tutus tower,
Nh-47 byepass padivattom,
Cochin - 682024
[protected]
[protected]

Jaipur
7th floor, pooja towers
3, gopalpura byepass, tonk road,
Jaipur - 302018
[protected], 7
[protected]
Lucknow
B-1, pick up bhawan (Ground floor),
Vibhuti khand, gomti nagar,
Lucknow - 226010
[protected], 2721145
[protected]

Chennai
7th floor, capital towers,
180, kodambakkam high road,
Nungambakkam,
Chennai - 600034
[protected]
[protected]
Ahmedabad
211, iskon mall, above star india bazaar, satellite road,
Ahmedabad - 380015,[protected]
[protected]

Ranchi
4th floor, rohini complex,
Opposite hotel apsara,
Circular road, lalpur, ranchi.
[protected], 53, 54, 62
Guwahati
5a, 5th floor, peace enclave, 724,
Ulubari, g. S. Road,
Guwahati, assam, pin-781007
+[protected] / -10 / -11/ -12

Indore
3rd floor, commerce house,
7 race course road,
Indore - 452001
[protected], 481
[protected]
Kolkata
L&t chamber, 4th floor,
16th camac street,
Kolkata - 700 017
[protected], 53, 54, 62
[protected]

Hyderabad
Mahavir chambers, door no. 3-6-363 & 3-6-1/1
Chamber bearing no. 101 & 102, 1st floor,
Liberty square stanza, himayatnagar,
Hyderabad - 500029
[protected]
[protected]
Chandigarh
Sco-39-40, sector 8-c,
Madhya marg,
Chandigarh - 160018
[protected], 3058077
[protected], 2548234
•

Subject: request you to replace my existing safety less maruthi s-cross zeta 1.3 bsiv car along with penalty amount of inr 10, 00, 00, 000 (In words indian rupees ten crores) from maruthi suzuki india ltd to mr. P guruprasanna, s/o p veerabhadrappa.
Mailing address:
Mr. P guruprasanna,
S/o p veerabhadrappa
W no:6, hospet road, h no:172, kudligi (Tq)
Bellary, pin:583135, (M): [protected]/ [protected].

Vehicle details:
Make : maruthi suzuki
Model : maruthi s-cross zeta 1.3 bs iv
Chassis number : ma3fneb1s00155801
Engine no :d13a-5424733
Color :met. Granite grey-z
Vehicle registration number : ka 35 n 7581

Respected, maruti suzuki sales and service team,
When we planned to purchase new car, we were very much concerned about safety features. Based on our budget we were started searching for safety cars and we were in the stage of comparison with other makes and models, but somehow we caught with bellari (Karnataka) nexa marketing executives and they convinced and brain washed my father and my family persons and based on our family security required vehicles they suggested to go for maruthi s-cross zeta defected model (Defected version) and boasted like above mentioned car has ultimate security features and has ultimate service stations around the country and mentioned car has sufficient security features as you desire so we had fixed to go for above mentioned car. We purchased the above mentioned car with on road price of rs 12, 15, 000 inr (Inr rs 9, 82, 951.32 + inr rs 2, 32, 048.68 it include standard built in accessories + special service charges) on dated: 27/04/2017.
But this above mentioned killer/ fraud car has compromised all its security features and since we purchase the above mentioned car it has been pushing our family members to giving death penalty each time we took for ride, but due to god’s grace, and human alerts our family got narrow escape from major incidents also from the death penalties, so we request to you replace this car totally with well tested and pre-security tested car as soon as possible and this also a proven cheating and the proven service ignorance from maruthi suzuki’s end. So we demanding inr 10 crores as penalty based on our loss of time and individual earning capabilities of each members of our family. We would like to describe the deadly incidents happened during each ride and narrow escapes from death penalties and service ignorance incidents below.
Describing the incidents during family persons taken for rides:
1. Even after wearing seat belt its giving indication as you were not wear seat belt.
2. When we are riding, automatically wiper starts wiping without switching on the wiper even on the plain and surface clear nh roads.
3. Indicators are switching on automatically without any manual interruption.
4. Steering got locked even we were riding at the speed of 40 to 50 km/hrs.
5. Doors getting unlocked without manual interruptions.
6. Several times we were unable to open the doors manually are through sensor keys during emergency incidents.
7. Mirror movements happening without any manual interruption.
8. Abs indication keeps glowing without any action.
9. We are listened the sound like air bags were tried to opened.
10. We got bad burning smells inside the car after we listening air bags opening sound.
11. We are getting bad ac smells.
12. We are unable to change the gear even after applied the clutch properly during riding.
13. Head light switched off automatically during night rides.
14. Break became hard, and sometimes we were unable to apply the break when we were riding at the speed of 80 to 120 km/hrs.
15. There is no mileage even we rode this car with economical speed with well experienced driving expertise.
16. Engine oil got leaked.
17. Fire took place in the bonnet.
18. During the fire took place we were unable to open the doors, after we struggled like anything to come out doors opened automatically.

Describing the defective, ignorance, careless service incidents from maruthi suzuki authorised dealers and service centers:
1. First service happened on[protected] at 900 km
A) we left the above mentioned car for service at kpf private limited, bellari karnataka. Authorised maruti suzuki dealer.
B) during first service we complained about mileage drop, but there was no action.
C) we could not explain the entire security features problem from the list of above 18 complaints, but we complained few issues during first service but we got oral commitments from works manager it will be fixed in the next service.
2. Second service happened on[protected] at 6175 km
A) we left the above mentioned car for service at kpf private limited, bellari karnataka. Authorised maruti suzuki dealer.
B) as committed during first service related security feature issues, but those were not fixed.
C) without diagnosing problems for the above listed 18 issues they confirmed like issues got resolved.
3. Interim running repair happened on[protected] at 6705 km due to ignorance/care less from the second free service.
A) engine oil was leaking, smoke raised and burning smell was came out from the bonnet during long drive then we struggled to connect to nearest service stations but somehow we managed to connect them then from kpf private limited bellari, service persons came to kudligi to solve this problem by applying m-seal paste but they could not fix this issue.
B) so they took this killer car through tow to authorised maruti service center (Kpf private limited, bellari).
C) they diagnose that all the issues were because of pressure pump problem and they said we replaced pressure now and the confirmed that there won’t be any problem.
D) as committed during first service related security feature issues, but those were not fixed even on second service and third running repair service.
4. After the third running repair service again same issue arrived and fire attacked at the bonnet of the above mentioned car at t. Dasarahalli, bangalore-57 on[protected] at 8:45 am.
A) all of sudden when we were riding at the speed of 10 – 15 km/hrs on the mid of the road smoke came outside the bonnet and fire attacked.
B) we tried to apply the break, but break was struck and not able to apply the break.
C) clutch became totally free.
D) we were not able to open the doors, after several tries door lock opened automatically.
E) somehow we (4 family members along with pregnant women and 5 years old kid) manage to came out from the car with the help of nearest auto drivers help.
F) few family members in the car experienced suffocation and they were unable to open the glass or door.
G) after multiple tries we were able to switch of the car and, we opened the bonnet then we tried to extinguish the fire with help of traffic police.
H) this incident happened during peak traffic hours at t. Dasarahalli, bangalore-57 hence almost hour traffic was jammed.
I) hence traffic polices arrived and they borrowed fire extinguisher from neighbours travellers and applied the fire extinguisher, after smoke got reduced, with the help of auto drivers we disconnected the battery connection inside the bonnet to avoid damage to the neighbours vehicles and to stop completely burning of the car.
J) as mentioned above list of 18 complaints most of the problems were occurred.
K) as steering got locked we were unable to push to parking place.
L) then we pushed the car on the same direction to avoid the traffic jam.
M) as incident happened on later we reached out bellary kpf private limited’s works manager for service help but they were given us toll free number, because of this terrible incident we do not have patience to follow the process to lodge the complaint for service help so we requested kpf team to arrange service for us by providing the address of the incident.
N) but we did not get any response from kpf works manager then we waited for some time and then we escalated to deputy general manager of kpf, but he has sent contact details of rns motors general manager to reach out.
O) because this negligence and ignorance we escalated to territory service manager.
P) territory service manager (Manikantan) committed, we our self arrange service help to fix this, then we started getting calls from multiple authorized maruti service centres, but no was confirmed about the time to come to the incident place.
Q) after we waited for around 4 hrs again we called to territory service manager to service help then rns service persons were committed like we will be attending this call.
R) we were on road for around 6 – 7 hrs then rns motors service persons came and inspected the incident and taken car through tow.
As we were completely fed up with the above incidents, we will be complaining and demanding as requested in our subject line through the register speed post.
Note: if the issue is not fixed as mentioned in the subject line we will be lodge complaints and appropriate cheating case against maruti suzuki india ltd with necessary evidence.
Thanks and regards,
Mr. P guruprasanna,
S/o p veerabhadrappa.
Mob: +91 [protected] / [protected]