Nexa — using first fastag on my name & non-activation of second fastag after 2 months of payment received

Address:	B-64, Phase 7, Industrial Area, Sector 73, Sahibzada Ajit Singh Nagar, Punjab 160055, 160055
Website:	cmautosales.net

Hello,

Subject: using the first fastag on my name & non-activation of the second fastag after 2 months of payment (Non-activation of fastag)

My name is kuldeep thakur (Owner of the car) and i bought my baleno delta petrol car from cm autosales: maruti and nexa dealership mohali. My sales manager was mr. Harinder ([protected]).

My first complaint is regarding not providing the fastag on purchasing my car even i paid at that time already.

Now my other complaint is that i have visited cm nexa mohali on 14/12/2019 for the fastag activation again. I paid rs 600/- again and today is 17/01/2020 but still, it's not activated yet. They are unable to activate it on my number. They are saying to provide us any other number. Why should i give you another number if i am not using any other number? I have only one number for 7 years. I have contacted your supervisor anuj & others (Names & contact numbers attached below). I sent text so many times but nobody has tried to call me or text me back or provide me any resolution. I have attached the bills & screenshots below and highlighted the person i have contacted for the same. Please have a look.

I have been calling regularly to your supervisors & managers but they are not picking up my call most of the time and if they do then they say it can't be activated because your number is registered for fastag already after purchasing your car so my first concern is if i have paid already at the beginning when i purchased my car so where is that fastag? Nobody had provided me. Why i am paying again and again? Why i am suffering this problem?

Moreover, your employee blaming on me that we can't forget to put fastag on the car while purchasing. It is that so and if you are honest then check and show me cctv footage of 06th jan 2019 when i bought my car. Show me any bill and record if you have. You guys are lying & mentally harassing me badly now. I have attached all the contacted numbers and names of the person below. Please cross-check and rectify them.

Besides this, i had called to nexa complaint center but they said they can't register my complaint and guided me to send a complaint through email to nexa & cm nexa autosale mohali.

Now its been more than a year & a month again and i am totally frustrated with your services. I wanted to get it resolved asap otherwise i have to take this concern to consumer court.

I hope you will take my complaint seriously and get back to me soon with the solution.

Thanks
Kuldeep thakur