Nextra Teleservices — delay in resolving complaint | |||||
7/3/18 9:00PM sale person(Ankit) came explained the plan and we paid 2121 for 3 months. 8/3/18 8:00PM Got nextra connection. 8/3/18 8:30PM Raised a complained #[protected] after 10 min get a call of installation person (Avineesh) sir why have you raised concern if you have any query please let me know first. 9/3/18 7:00PM Avineesh came to resolve a iissue he called a person have some communication and got speed. 10/3/18 speed slowwwwwwww... 11/3/18 speed slowwwwwwww... after long waiting 10:43 PM raised a complaint #[protected] it supposed to resolved with in 12 hours. 12/3/18 it supposed to get a call(Pankaj Chauhan) in mornig before 10:30 but got a call 12 o'clock 'sir ghar par ho' i said 'no I came to office you can come after 2 o'clock' but no body came. same day evening i called its been 24 hours nobody came? he said give us 12 hours i said ok. 12/3/18 didn't got single call.. evening called to customer care sir didn't get a call he said give me 12 hours???? Below details of connection: name:Hemant Garg Connection id : 2117081 Was this information helpful? | |||||
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Nextra Teleservices customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
My costumer is 02050870
My regs mibile-[protected]
Wo go is not working since morning
Pls do the needful
Regards
Dharmesh
My regs mibile-[protected]
Wo go is not working since morning
Pls do the needful
Regards
Dharmesh
Nextra being such an upcoming brand with such market coverage is severely failing when it comes to it's customer satisfaction. I have complaint regarding my issue in connectivity since monday (Complaint no. [protected]), but no action is taken till date. This is not the first time that I am facing this issue, I have complaint for 4 times in total in the past 1 month o[censored]sing this connection. This is highly disappointing and I do not feel like continuing with the company any further, nor I will ever recommend anyone to go for your services.
The executives at the telephonic helpline service are always unaware about the complaints, neither they provide with complete assistance nor they have solution to any problem. They give false claims about the problem being solved but nothing happens.
Customer name: Akhil Gupta
Customer ID: 2117470
Complaint No.: [protected]
The executives at the telephonic helpline service are always unaware about the complaints, neither they provide with complete assistance nor they have solution to any problem. They give false claims about the problem being solved but nothing happens.
Customer name: Akhil Gupta
Customer ID: 2117470
Complaint No.: [protected]
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+91 92 1259 9911
Plot No 17-18, Udyog Vihar, Phase-1, Phase I, Dundahera Village, Sector 20, Gurgaon, Haryana, India - 122016
According to plan (50mbps/2121 inr/3months and free router) they provided free router if it is not working they should replace it they are not doing it.
Please find the attached screenshot of screenshot as current speed.