Nextra Teleservices — internet service complaint no.[protected]

Brijvar

from Delhi, Delhi

Address:	Gurgaon, Haryana, 110084
Website:	www.nextraworld.com

I have registered above mentioned complaint for my internet service which was not working since afternoon of[protected]Time of complaint was 21:04, the executive told me that one of the technical staff will contact you in next 12 hours. Next day i went to my office and when i came back at 7:30 pm, to my surprise the problem was not rectified and the whole day there was no call to me from nextra. Then i tried calling the nextra call center, the executive picked up the call after 10 minutes and then when i requested him to tell me the approx time of resolving the issue and details of fault, the executive was blank and when i asked me to connect me to some senior, he said he is transferring the call and after holding for 10 minutes the call got disconnected. Then i called again and this time i asked the executive to not to transfer my call but call your senior to talk to me, but he was unable to help me and said that i should wait till tomorrow (Actually i was having no other option other then waiting till tomorrow), then i told the executive that arrange a call back for me from your senior and i am still waiting for it.
I think consumer has all rights to know that approx what time the complaint will be resolved and further updates too.

Complaint sms content
Complaint no [protected] has been registered with us. Our executive will get in touch with you shortly.

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Nextra Teleservices customer support has been notified about the posted complaint.

Oct 17, 2018

Updated by Brijvar Email sent to nodal officer yesterday[protected] at 9.20 pm, and also same time the complaint is forwarded through their website form too, but no one has yet called me to at least inform about the fault and estimated time of resolving the same. I think it is absolutely unprofessional to keep the customer in dark and only to wait till the problem resolved.

Oct 17, 2018

Updated by Brijvar I convey my sincere thanks to Consumer Complaints portal, you really are so quick, finally i have received the email from them and a new complaint number also generated, which is wrong till the time old complaint is still pending. They have replied diplomatically to me without informing me the estimated time of resolving the problem.

Oct 18, 2018

Updated by Brijvar Still no update from them, and the issue also not resolved.

Oct 18, 2018

Updated by Brijvar It was such a shame, that two guys came from Nextra and simply adjusted the wires and my internet started working. So Nextra needs almost 4 days to adjust
just a simple fault, and moreover they don't have a reply for the customer. My questions are still there,

1. Asking details of fault.
2. Reason for taking 4 days to rectify.
3. How will you compensate me for your fault.
4. Why feedback was not provided to me during this period.