Nextra Teleservices — No refund received yet, after 70+ days of disconnection request (cust id : 2055687)

pranavsonker

Address:	New Delhi, Delhi, 110091
Website:	www.nextraworld.com

-- I submitted an Internet broadband disconnection request on 24th Nov 2016.
-- Was told that I will receive a call from executive within 30 days who will pick the router and the refund of Rs 1500 will be initiated to my account.
-- I waited for around 46 days and when no one from Nextra called me.
-- So, I called them up again on 9th January 2017. The executive (named Prashant) said that due to their leniency and no tracking, my request has not yet been forwarded for pickup. He said will escalate the request and very soon I will receive a call for router pickup.
-- Provided me the Request #[protected].

-- I again believed them and waited for another 25 days, no one followed up with me.
-- Again, I called them up on 3rd Feb 2017 & they repeated the same thing that this will get escalated.
-- Their supervisor re-assured again that someone will call me ASAP.

So In all I have been waiting for 70+ days now and still not sure if I will really get my refund or not.

Please HELP !

Regards
Pranav Sonker

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Nextra Teleservices customer support has been notified about the posted complaint.

Feb 21, 2017

Updated by pranavsonker No response or resolution received so far. Nextra has proved that they have the top most idiotic services ever.

Feb 27, 2017

Updated by pranavsonker No response received yet. Is there any other way we can highlight this fraudulent company. Can anyone please suggest ?

Mar 03, 2017

Updated by pranavsonker This is heights of pathetic services... after waiting for more than 3 months, I again called them on 1st march (100+ days after the request was raised) and their response was so much casual as if receiving these kind of complaints is their daily job. No progress have been made yet and just for formality sake they have again escalated the case... Though, I have lost hope of getting any refund, but will still keep following up to make sure someone at least hears our plea and take strict action against this forge company !

Mar 10, 2017

Updated by pranavsonker Still no update...more than 100 days passed

Jul 31, 2017

Updated by pranavsonker Ridiculous !!! It has been more than 9 months waiting for the refund of my amount.

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Comments

Zuheb

from Noida, Uttar Pradesh

Please don't buy their connections especially in noida sector 137..they claim for 20 mbps speed but are unable to provide even 1mbps.. Many times in a month their internet doesn't login.. This is harassment.. Please don't buy !

Fca Gaurav Garg

from Bareilly, Uttar Pradesh

Wrost services received from nextra. Communicated many times for no internet access but every time no satisfaction. Four days have gone no result. Have an office having 20 Employees all are vacant due to these pathetic services
Gaurav garg
[protected]

pranavsonker

Ridiculous !!! It has been more than 9 months waiting for the refund of my amount... they said the refundable amount of Rs1500 will be given to me within 45 days of disconnection request... A baby can get delivered in 9 months but don't expect any REFUND from Nextra... REALLY FRUSTATED :(