NIIT — Bad and delayed services (Borivali centre). Need complete refund.

Address:	400092
Website:	ww.niit.com

This is the email we sent to the centre head at borivali -

As we discussed earlier today we (Sooraj ramesh amin - s[protected] and gaurav jalindar khandagale - s[protected] of borivali centre are very disappointed with the service provided to us right from day 1. We have been continuously communicating the same with the respective faculties and authorities but nothing seems to be working out. We had enrolled for pgp java course which began in the month of october in the year 2015 (15th october 2015). Since then following issues had occurred:

1. Each subject (Critical thinking, c+, sql) had 1 or 2 weeks gap between them but we tried and understood that and didn't complain regarding the same until today.

2. We used to regularly fill the fees and received almost all the courseware time to time. However, when the sql sessions were about to start we asked for the book so that we could go prepared for the lectures, when we asked this to the guy who collects the fees he told us to fill the last instalment in advance and we might get the book i did that but we didnt get it so we approached hetal ma'am but we were told by hetal ma'am that we were not even supposed to receive the books and that we are lucky to have received atleast the other books and then later when we spoke to you regarding that you said that you are not sure whether we are supposed to receive the courseware for sql (Rdbms). And now after 2 weeks of the sql exam getting over we received the books, no one has any clue how this happened. Gaurav gave his exam but i couldn't give my exam as i didnt have any notes or any device to access online courseware.

3. Also regarding the sql (Rdbms) course we were supposed to have the slt lectures which was taken up by oliver sir which we couldnt understand properly. There used to be lot of miscommunication, he never understood our queries moreover he used to continuously delete our comments (Queries) we sent through our system during the slt sessions. No one in our class ever understood what he used to teach. So our doubts were never resolved. During the admission archana ma'am had promised a lots of things that niit provides but we didnt get any. She had specifically mentioned that the slt sessions will have an assistant professor in the lab throughout which didnt happen. We escalated this to our local faculty and hetal ma'am promised to take care of it. After 2 weeks we were sent for classroom sessions for the same subject to be taken by bhagyashree ma'am. This was better since there was 1 faculty for 6-7 students compared to the slt's 1 to 100 students.

4. The sql (Rdbms) classroom session was little better than the slt for this subject but still there are lots of queries which the faculty couldnt resolve and she didnt even come the next day with the solution. This is not what we had paid for. I didnt find any point in attending her lectures.

5. For the online courseware for sql (Rdbms) there were contents which went missing for one of the chapters which i had escalated through niit website. I got immediate response from hetal ma'am and nandita ma'am and everyone started to ask what happened. Hetal ma'am then told me that yes the diagrams were missing from the original courseware hence its not visible on the online courseware. She gave a print out of the diagrams to me and gaurav. The online courseware remains in the same condition till date. No one is concerned to update that. (Complaint reference id[protected]

6. The java/html batch started 2 weeks after the sql exam and now its the month of june going on. During the admission archana ma'am had said that the course is divided into 2 parts - the basics (Critical thinking, c+, sql) which will go in fast track mode for 3 months and the final (Java and web designing, etc) 3 months. But in reality its 9 months now and we just finished with sql which literally should have taken 3 months.

7. Even for the recent java/html batch the students were informed that the lectures will commence on 8th june however the slt sessions had already started on 1st of june. When asked the other students said that they were told that lectures were starting on 1st. This is pure negligence.

This has made us completely loose our faith on niit and we cant risk out life and time any further by continuing the classes here. And for all the losses this has cause to us we need refund for atleast 90% of the total fee amount. The lectures are unsatisfactory and its taking a long time. We were promised 6 months and now you are projecting 15 months which is not acceptable. We gave you everything we had in our bank account (Rs. 71, 000+, rs. 71, 000+ each) assuming that we will start earning from the 7th month through the internship you would be providing but this delay has left us bankrupt and we need to support our family and ourselves as well.
We understand that you are providing an option to attend the sessions ahead which nandita ma'am said is properly planned for other subjects but i think we have been quite clear with our feedback above that we are completely unsatisfied with the service and the fact that its already too late to continue with the lectures as we are on no income since 9 months and surviving on savings since then.

I would request you to please look into this once again and talk about it to your senior or the centre head or anyone and sort this out.

Regards,
Sooraj amin
Gaurav khandagale