NIIT — Unprofessional behaviour

Address:Mumbai City, Maharashtra, 400058

I had enrolled for the advanced excel course batch-may 2016 (weekend batch). however, on the first day itself i was being told that no batch will be conducted on that particular day and that they would inform me about the next weekend class. the staff present there had no clue about the weekend batch and there was absolutely no communication between them. since i had enrolled for the weekend batch, i had planned my other programs during the weekdays. however, after few days i received a message saying that my batch would start on monday & that it would be a weekday batch. it was absolutely unprofessional and i had never expected this kind of work execution from a reputed institute like niit. after that when i had asked for refund, i was being told that i will have to fill up the form and then i would get my money back. i had again called up in the last week of june, to know about the procedure when i was being told that i will not get my money immediately since there are no bank transactions at month end. may i request you to let me know by when will i get my refund back?
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