Nike India — regarding refund

Address:

700135

I purchased a hoodie from nike store the product got defected after using some days... I requst them to refund my amount, they denied that nd gave me a tokan money of that purchased amount... Nd that tokan money cant be used on even discounted product... As because i purchased that product on mrp.. My concern is that that tokan is also a value of money, then why i can't take any product even discounted or no discount product... I want my money refund as because i m not getting the good product on that mrp and my right now my budget is not allowing me to add some money nd purchase any product higher than that tokan value...