Nike India — totally unhappy with nike store in forum vijaya mall in chennai vadapalani.

Address:

600087

Dear sirs,
I have sent an email to consumercare. [protected]@nike. Comon 26th sep 2018. No reply at all from ur side and so send another complaint now.

I would like to bring to your notice that when i walked into nike store in forum vijaya mall in chennai vadapalani and discussed abt my back and leg pain which i get in the morning when iam doing my morning walking/running, your executive mr. Basha spoke to me for almost 90 mins to convince me to buy this vapour max shoe. He narrated a lengthy story abt making of this shoe and about the scientists and doctors involved in usa in manufacturing of this shoe. My motive was to buy a shoe around 10k. But he convinced me and he verbally gave me guarantee/assurance and told that incase if i get back or leg pain he will immediately take back this shoe and replace it with some other model without even a single question. He also added that this can be done upto 180days from the date of purchase, if iam not satisfied with the performance of this shoe. Iam also into business and i appreciated him personally for his salesmanship and i was really impressed with the efforts he had to put to convince me and buy this product. I took his word as promise and immediately bought this shoe the very next minute.
I travel a lot for business and so could not go for morning walk for almost a month and so could not try this shoe for almost 5 weeks i kept this shoe as idle and and went for a walk only last week with this brand new shoe.
My 40 mins experience while wearing this shoe:
Normally i walk/run for 60 to 90 mins every day and cover 8 to 10kms, this i do minimum 3 to 4 days a week.
But on wearing this shoe iam not able to run as its too heavy and i felt like a heavy stone being tied to my foot as it was very heavy. Also no spongy or cushion effect at all and i could feel the pain severely on my legs and could not complete even a 3 kms run. I was totally upset after seeing the performance of such a expensive shoe.
I could feel my complete body weight is being passed to my knees and sheen. I felt very tough and could not even complete a 3 km walk/run with this shoe.
When i went to ur showroom on last sunday evening the sales man refused to take it back and did not keep his promise and called me last evening and requested me to send an email and raise an complaint with nike india consumer dept. And so iam sending this email.

Hope nike will solve my problem.

I finally want to firmly say that at no cost i can wear this shoe and can't use it never ever in the future. I want to exchange for some other shoes/garments with nike for the similar value or i[censored] could return back my money i will be really happy.
Here with we have attached pics of shoe purchased. Pls find four pics attached for your kind ref.
Top view
Bottom view
Inner tag
And invoice copy.
From the pics you could observe how good is the condition of the shoe as it was only once for a forty mins till now.
Pls reply responsibly.
Tku.

With regards
Pl. Ramu
+91 [protected]
[protected]@yahoo.co.in