[Resolved] Nikon India — lost warranty card

 
1 Review
India
 Nitin Kolhatkar on Jan 11, 2019
Hi,
I had deposited the camera box for my nikon d850 and another box for 24-120mm lens with a hotel in their store room. The boxes contained the warranty cards for both the products. The hotel has misplaced these boxes and as a result i no longer have the warranty cards.
(The camera and lens were bought in early october 2018. I have the invoice of the purchase).

When i tried calling up or contacting nikon's support mail id to request them to issue a replacement warranty card based on my invoice.
I am given a rigid answer that for all online purchases, without the paper warranty card no warranty support will be provided.
This is strange as the authenticity of the product can be determined by the camera serial number and the invoice.

First i do not need the warranty support immediately and hopefully would not need it in the future as well. The purpose of the warranty cover is to give the customer peace of mind for a limited duration after purchasing the new product.
They also refuse to provide any contact numbers to be able to speak to someone senior in the organization to resolve this.

Please help to resolve this matter.
Complaint marked as Resolved Apr 20, 2019

Complaint Status


[Jan 11, 2019] Nikon India customer support has been notified about the posted complaint.
Verified Support
Nikon India Customer Care's response, Mar 19, 2019
Dear Team,

The issue is already resolved
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    7%
    Complaints
    101
    Pending
    2
    Resolved
    7
    phone
    +91 12 4468 8500 (Tech. Support North)
    +91 22 4092 5555 (Tech. Support West)
    +91 33 4021 8500 (Tech. Support East)
    location
    Plot No.71, Sector 32, Institutional Area, Gurgaon, Haryana, India - 122001
    Nikon India - lost warranty card