Nikon India — Nikon camera

Address:

411006

I purchased a Camera(Nikon d3330) for gifting to my daughter who developed interest in photography as gift on her birthday but buying a product at high price from a reputed manufacturer like Nikon proved most disappointing experience to me and my family.
The camera was hardly used by my daughter (that too for indoor photography)after couple of months its button (some buttons) started malfunctioning. We had ordered the camera online through Amazon portal so contacted them they told us to contact manufacturer as the same is under warranty.
We contacted the company and were advised to hand over the camera to service centre, we handed over to nearest service centre however after waiting for more than a week nothing happened on enquiry we came to know that service centre is no longer authorised, we felt rather disappointed and as we called customer care one of the person suggested to hand over to another authorised service centre, though in this process we lost precious time we did as suggested, now the other service centre personal told me that the problem is not covered in warranty as there are water spots on body, as it was hard to believe (we never went out door taking the camera ever since we purchased) as I searched the net I found similar excuse also given to other customers before hand and as the consumer raised the issue in another consumer complaint forum the same Company (Nikon) representative tried to approach sympathetically and serviced the camera (under warranty) now I am seeking help to see that I am not harassed for no reason and good sense will prevail on Nikon and we get our due as customer.
My questions to Nikon are as follows:
1.Why there is no help from customer care for simple problem as we face being customer of a trusted brand like Nikon.
2.When we never went outdoor for photography how there can be such excuse as water spot on body so warranty is invalid(does Nikon make product that can not sustain normal weather condition in house, how can one use the same camera for outdoor photography? more over as you know unlike in Mumbai which is humid so may be water sport or moisture can happen but Pune has dry climate so that is not a technically valid reason, not to honour customer warranty saying that there is
waterspout, that does not sound sensible.
3.If one of your service centre is de recognised due to what ever reason it must be intimated in your website so that customer
don't feel harassed (that also delays service of product unnecessarily adding to frustration).
4. Why do they give a warranty after all, if the reputed company as Nikon has appointed technical person who only have to
conclude for no reason that it has water spots for which warranty stands nullified, looks illogical and beyond rational explanation.
6. Those concerned are requested to take necessary action as other wise it would imply good big companies as Nikon are there to extract money from their customers by not only delaying the action to solve problem but also to cause frustration in mind of customer by not offering customer support that is due to the customer who spend their hard earned money to buy a
product at high cost from an international reputed company like Nikon, whose warranty stands compromised for reason beyond customer's expectation.
3.If this is the situation that customer will run from pillar to post for simple service customer will think twice before taking a decision to buy costly Nikon cameras in future, I request you to see that the problem is rectified and we get our camera serviced as any other customer expects a decent deal for buying a product whose quality I suppose is uncompromising.we as customer feel disappointed and seeking help in this matter.If company addresses the problem like this without much loss of time as trusted customers we will feel happy and will recommend the same with potential customers in future otherwise will share my negative experience with trusted brand like Nikon.
Dr M Chowhan