Nikon India — nikon d5300 body damage within 6 months

Address:713130

20jan 2018, i bought nikon d5300 from mm photography store kolkata. On my last day o[censored]se when i was taking some shots all of a sudden the camera started to malfunction and stopped taking pictures.
The very next day i took the camera to the nikon authorized service center through mm photography shop. They registered my issue with the camera and said that they will inform me what is wrong and what can be done. Today (25.07.18) they told me this is a liquid damage case but they did't found any water in my dslr body but they are sure about liquid damage but they dont know what is the source of liquid. I told them that the camera was neither brought close to any water source and neither there was any rain from the date of purchase.
Now the question arises that as per the law any product under warranty period gets subjected towards servicing the tech should open up the camera in front of the customer which they din't. After 7 days of submitting the camera they called me saying my service cost will be rs 11000 ($160.08) which was very shocking for a user/buyer like me that too of a camera of just a week old.
Adding to the fact the technician also said that this estimate is excluding all tax and they yet haven't opened the whole camera to check if there's more damage which will add to the cost i'll have to bear later. The technician also was unable to find the source from where the liquid entered the camera.
Now the trust has been broken. I feel i've been cheated and faulty parts of other camera were put onto my camera trying to cancel my warrant and earn money themselves. A camera of rs 46, 000 ($675.53) proved itself worthless.
Very bad nikon...

I will suggest all of you to think before trying to invest on nikon cameras...

I'll be mailing my complains to the nikon authorities [protected]@nikon.com
P. S plus building, 1st floor
238a, a. J. C. Bose road
Kolkata 700020
West bengal,
Phone :[protected] / 501
Fax :[protected]
I will keep you all posted to what their replies are...

Very disappointing and a feel of fraud i am getting from the nikon representative.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Nikon India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Nikon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    44%
    Complaints
    137
    Pending
    0
    Resolved
    58
    Nikon India Phone
    +91 12 4468 8500 (Tech. Support North)
    +91 22 4092 5555 (Tech. Support West)
    +91 33 4021 8500 (Tech. Support East)
    Nikon India Address
    Plot No.71, Sector 32, Institutional Area, Gurgaon, Haryana, India - 122001
    View all Nikon India contact information