Nikon India — nikon d5300 body damage within 6 months | |||
20jan 2018, i bought nikon d5300 from mm photography store kolkata. On my last day o[censored]se when i was taking some shots all of a sudden the camera started to malfunction and stopped taking pictures. The very next day i took the camera to the nikon authorized service center through mm photography shop. They registered my issue with the camera and said that they will inform me what is wrong and what can be done. Today (25.07.18) they told me this is a liquid damage case but they did't found any water in my dslr body but they are sure about liquid damage but they dont know what is the source of liquid. I told them that the camera was neither brought close to any water source and neither there was any rain from the date of purchase. Now the question arises that as per the law any product under warranty period gets subjected towards servicing the tech should open up the camera in front of the customer which they din't. After 7 days of submitting the camera they called me saying my service cost will be rs 11000 ($160.08) which was very shocking for a user/buyer like me that too of a camera of just a week old. Adding to the fact the technician also said that this estimate is excluding all tax and they yet haven't opened the whole camera to check if there's more damage which will add to the cost i'll have to bear later. The technician also was unable to find the source from where the liquid entered the camera. Now the trust has been broken. I feel i've been cheated and faulty parts of other camera were put onto my camera trying to cancel my warrant and earn money themselves. A camera of rs 46, 000 ($675.53) proved itself worthless. Very bad nikon... I will suggest all of you to think before trying to invest on nikon cameras... I'll be mailing my complains to the nikon authorities [protected]@nikon.com P. S plus building, 1st floor 238a, a. J. C. Bose road Kolkata 700020 West bengal, Phone :[protected] / 501 Fax :[protected] I will keep you all posted to what their replies are... Very disappointing and a feel of fraud i am getting from the nikon representative. Was this information helpful? | |||
Nikon India customer support has been notified about the posted complaint. | |||
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