Nilkamal — storage box handle damaged

 
1 Review
Okkal, Kerala, Ernakulam, Kerala, India
 annli on Oct 10, 2019
We bought 2 storage boxes from vanita ice exhibition, kochi india.
Dealer name goodwill marketing.

They delivered boxes after 4 days with damaged handles. We have called them multiple times and below were their replies,
1. Will send men to check and repair the boxes. No one came at the address for repairing. No response for days.
2. After some days, we called again they said they will replace but there is no stock. We asked them not to replace, take the damaged boxes and give us back the money. No response for days.
3. After some days we called them again, they threatened to record the call and denied giving any refund. They said they will only replace not refund because they have the stock now.

Nilkamal is a high standard company and this is the service you provide?

Complaint Status


[Oct 10, 2019] Nilkamal customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    9%
    Complaints
    133
    Pending
    0
    Resolved
    12
    phone
    +91 22 2681 8888
    +91 22 2836 1366
    location
    lot No 77/78, Nilkamal House, MIDC, Near Hotel Tunga, Street No 13 & 14, Andheri East, Mumbai, Maharashtra, India - 400093
    Nilkamal - storage box handle damaged