Nilkamal — storage box handle damaged

Address:

Okkal, Kerala, Ernakulam, Kerala, 683101

We bought 2 storage boxes from vanita ice exhibition, kochi india.
Dealer name goodwill marketing.

They delivered boxes after 4 days with damaged handles. We have called them multiple times and below were their replies,
1. Will send men to check and repair the boxes. No one came at the address for repairing. No response for days.
2. After some days, we called again they said they will replace but there is no stock. We asked them not to replace, take the damaged boxes and give us back the money. No response for days.
3. After some days we called them again, they threatened to record the call and denied giving any refund. They said they will only replace not refund because they have the stock now.

Nilkamal is a high standard company and this is the service you provide?