NIPER — Amount for cancelled ticket not credited in account

Address:

Hyderabad, Andhra Pradesh, 500037

I have booked online waiting ticket on 28 october 2016 for journey date 13 nov but it could not be confirmed by the date. At irctc portal it is showing that ticket was cancelled and amount was refunded but it has not been credited in my account so far. Please do the needful.
Ticket details
Transaction id:[protected] pnr no [protected] train no./name:12792 / secunderabad ex
Date of journey:13-nov-2016 date of boarding:13-nov-2016 class:third ac (3a)
From:allahabad jn (Ald) to:secunderabad jn (Sc) boarding:allahabad jn (Ald)
Resv upto:secunderabad jn (Sc) quota: general (Gn) date of cancellation:14-nov-2016 13:07:05 hrs
Ticket type: e-ticket cancellation id:[protected]