Nissan India — very poor after sales service

Address:

Thevara Ferry road, Ernakulam, Ernakulam, Kerala, 682013

I am the owner of a nissan terrano from feb. 2014. For the past 5 years, i have been getting my car repaired and serviced at evm nissan, nettoor, ernakulam. Of late, the services rendered at the body shop has deteriorated considerably. Frequent change in managers and staff, air conditioners and fans not working, inordinately long delays in getting your car repaired. For example, i have given my terrano for repairs on saturday, april 06th. Till date (Friday, april 19th), the work has not commenced. Already 13 days elapsed. Reason being that spares have to come from nissan chennai. I'm told it will take another 15 days to get my car. Totally unacceptable. If this is the standard of service levels at evm nettoor, i strongly urge potential nissan buyers to please be careful while buying a nissan car.