Nissan Motors — Defunct Air Condition of the Car

Address:

Hyderabad

1. I purchased NISSAN Kicks Diesel Variant in Oct 2019 and found out that the AC of the car has problem
2. Purchased from Vibrant NISSAN, Hyderabad
3. The car used to spew / emanate very bad smell whenever the AC was used.
4. Complaint was lodged to the Service center ( Vibrant Nissan, Uppal Service Center, Hyderabad)
5. The car was taken to service center couple of times to get the issue rectified ( 3rd Dec 2019, 9th Jan 2020, 18th March 2020, 9th June 2020)
6. Car's first service was carried out on 9th June 2020 and since the AC problem persisted till that time, the service center confirmed that, the outside /internal air circulation vent of the car has been blocked by them to resolve the issue of bad smell
7. The the AC worked for sometime.
8. 2nd Service was carried out on 23rd January 2021 @ 20880 KM. There was no issue with AC
9. In April 2022, vehicle was sent for servicing @ 46000 KM- no AC issue was highlighted by the service center
10. After few days of servicing, the AC again started giving problem. this time not about bad smell, but heavy sound without blowing air.
11. This issue was on and off. i.e. working intermittently.. I would have escalated.. but due to other preoccupations, i didn't
12. On 25th Sep 2022, I escalated this matter to customer service of NISSAN and they asked me to first take the vehicle to Service Center to evaluate exact problem
13. Accordingly, on 1st October 2022, I personally took the vehicle to the service center and after checking, they confirmed that the AC was having a minor issue and the same has been reprogrammed and rectified now.
12. The AC worked on 1st, 2nd and 3rd October and again started giving problem. Heavy sound, but no / less air
13. When i again escalated the matter to NISSAN customer care on 12th Oct 2022 ( I was out of station from 1st to 7th Oct 2022.
14. The customer care immediately sought the intervention o[censored]PPAL service center Hyderabad.
15. I requested for a spare vehicle and thank fully, the service center extended help by sparing a vehicle, as my car was taken to service center for checking the AC
16. Subsequently, after 2-3 days I got a call from Service center that, my extended warranty claim has been rejected because, i skipped servicing @ 30k & 40 KM respectively and hence the Amount of repair has to be borne by me.
17. I would like to emphasize here that the AC of the car was having problem from the beginning and i never enjoyed seamless AC Experience of the Car, leaving me with a bad taste.
18. Top of that, even though i have extended warranty, the service center is taking the garb of Skipped services.. but, even if i skipped, what happened during service in April 2022.. was the service a peripheral service by them, otherwise they would have escalated about the AC, if there was an issue
19. What happened on 1st October, when the service center said that the AC is fine and the problem was minor.
20. NISSAN being a big multinational, is grappling with such a minor issue and ignoring, what impression and experience customer is about to get.
21. This is my 4th car and i shifted from another brand with lots of enthu and interest.. even i motivated one of my relative to purchase and he did that by purchasing the High End Model.
22. I am not getting a good experience with this petty issue, money is not the matter.
23. Request your kind help in please covering the AC problem under extended warranty and replace the unit without putting financial burden on me..
24. I will be obliged

regards

Phanikanth
Hyderabad
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[protected]@yahoo.com