[Resolved]  Nissan Motors — fraudulent service suspected from marakkar dealer

Address:

flat no: 1 A2, Beacon Green Mist, katturoad, poojapjura,, poojapura, Thiruvananthapuram, Kerala, 695002

Sir,
I am dr thomas joseph, the owner of your esteemed nissan terano, trivandrum, kerala having reg. No. Kl-01-ce-79. I am maintaining my car with due diligence and utmost care. Prior to the purchase of this vehicle, i had vehicles of different make and models such as maruthi swift, lancer, mahendra armada, ambassador etc. I am using my own car for the last 30 years and i will not engage any driver or lease out the car to any third party. I am self driven and using the car only for my official and personal purposes.
I had swich over to nissan terano considering your brand value and value added services. But i am very unhappy with the service support given by your trivandrum dealer, viz. Marakkar motors. I purchased the terano from them during nov 2017 and the other details may be taken from the rc book attached
Date of incident: :[protected] to[protected]
Full description of the incident:
Vehicle given for normal service due on 2 years or 20000 kms. No other complaint at the time of service. The service adviser also verified the vehicle and reported no complaints (Refer copy of service request attached)
After detailed checking, it is intimated that the battery is weak and it shall be given to the battery dealer for replacement. But i had not felt or experience any battery complaint or starting problems. Even then. I had consented to do so relying the technical opinion from your service experts. It is also informed me that the vehicle shall be retained in the service station for 24 hrs. On examining the battery by the dealer, it is confirmed that there is no complaint for battery. After that i got call from the service station that break is not working properly. But i said i had not experienced any problems in the break and ask them to keep the same if there is no major problem and further life period. Then i had demanded the service adviser to check the vehicle totally after conducting test drive in view of my long drive after the service. They had conducted test drive and informed me that every thing is perfect and finally the vehicle handed over to me at 6.15 pm on[protected] and charged me rs 8194 as per the tax invoice no 431 dtd 25-4-19 and i had paid the bill taken delivery of the vehicle.
On the way to my home. I had experienced difficulties in stiffing the gear and the clutch is found to be not working properly and after some time, i could not able to change the gear and finally vehicle has been parked somewhere near to attakulankara which is around 4 kms from the service station and reported the same service adviser that the clutch is not working. He then told me that there is no problem in clutch on their examination during the course of service and advised me to call the nissan road assistance since the vehicle is within the warranty period and accordingly my vehicle is taken by the ras of nissan at 9 pm on 25-4-`19 after waiting me around more than 2.5 hrs on the road side
Resolution of my complaint
There is clutch problem for my vehicle and i strongly suspect that the entire problem is a planted one, may be the clutch of my vehicle replace with some faulty clutches of other old vehicles with more wear and tear. My vehicle is a new vehicle having only 25000 running kms. And the clutch working properly and there is no indication of faulty symptoms of
Grinding noice, shifting troubles, slipping tendencies, soft clutch or spongy feelings, rpm variations etc. As evidenced by the detailed verification by your service technicians during the course of the service undertaken by them
Moreover, under ideal driving conditions, clutches will last for more tan 1.5 lakh kms.in this case vehicle is well, maintained by me, self driven, well serviced at regular intervals as per nissan specifications.
Even then it is informed from the service centre that the clutch is fully damaged and it needs to be replaced. If that is the case, i suspect some fraud from the service technicians and hence the immediate intervention from the company is inevitable, failing which i will lodge police complaint for detailed investigation for detecting the fraud suspected by me from your authorised service centre at trivandrum., including filing of consumer cases for damages and losses suffered by me
Expecting immediate remedy and call back to me
All the relevnat papers are attached for your immediate reference