Nissan Motors — Service complaint request from evalia customer, mangalore

manievalia

from Mumbai, Maharashtra

Address:

Kasaragod, Kerala, 671121

Hello
This mail is to express my deep regret and dis-appointment with the service provided by a nissan authorized dealer – excelsior automobiles pvt ltd – mangalore 575 013. I had surrendered my vehicle (Evalia xv diesel) on 16.08.2016 since it had covered 98000 km. After 3 days of constant follow-ups and numerous calls i had to take back my vehicle (18.08.2016) in the very same condition i had given it.

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Nissan Motors customer support has been notified about the posted complaint.

Aug 21, 2016

Updated by manievalia Along with this I was handed a very hefty bill (Copy attached) for no reason. I would have been glad to pay even more if at least the vehicle was given as wash or service. This was not the case. The tissue & toffee wraps remained as it is, on the seat. Any laymen could guess that the vehicle was not even touched. A/C was not functioning and its status remains the same which clearly indicates no part or spare was changed. Fuel status was drained on collecting the vehicle and the meter showed an additional 60km of travel . 238 km shown at the time of handover to service representative Mr. James
My concerns can be summarized as follows which can be justified by the photos I had taken after service. (See attachment)
 No cleaning or internal housekeeping done on the vehicle
 A/C remains dis-functional
 Hand/Foot brake status remains unchanged
 Consumables, Engine oil and harness are claimed to be replaced, but no sign of this on the performance of the vehicle.
 No proper response through phone or on the site
 Atleast break also not udjusted.
On raising my concern with the dealer, his reply was as follows. A/C parts would be available with them in time for the next service but I had to pay for it now since it was already billed. Fuel was consumed during trial ride. Finally when I pressed the matter further he refused to pick my call and rudely told me to raise a complaint with any department and that he was least bothered.
I sincerely believe Nissan to be a top grade organization but it is such degraded third-party service centers which spoil your repute.
A prompt response in this regard would be highly appreciated.
Sincerely,
Prashanth Kumar T

Aug 21, 2016

Updated by manievalia Prashanth Kumar
Orange Media, Kasaragod
[protected]
email: [protected]@gmail.com