Nissan Motors — terrano car woes

Address:

Dehradun, Uttarakhand, 248001

Dear Sir /Madam
we have bought three cars from Dehradun showroom, all Nissan Terranos in aug 2014, we were very happy with the earlier services but a very recent incident has opened our eyes as to how pathetic the services have becom e.Just yeterday thre was a problem with my car and i got a ticketing nu NIS[protected] and again i got another ticekting nu today NIS[protected].
My car engine stopped 6 km away from the Dehradun Nissan workshop and i called the local dealer at 10 am approx i was told that an engineer will come and if the car could be started then he will bring it, the mechanic checked and said that it needs to be towed and he will inform, after one hour we got a call from another number who said that there two pickup vans are busy so that they will arrange for some other van from Roorkee city, i again called the tollfree nu and told them it was entirely stupidity that the Roorkee city was 75 km from dehradun and my car was itself in the dehradun city and it was only 6 km from the showroom, in the meantime i got call from Nissan Customer care stating Rs 18 per km will be charged for towing i agreed .
Finally after 5 hours i was told that a private pickup crane will come and he will charge Rs2200 to this i objected but the lady at the dealer office +91-[protected] said that they were helpless .

Still countless calls and nervewrecking hours in this scorching sun i am forced to write this complaint, its so unfortunate that even after buying such costly cars (10 Lcas plus) the customer care and the dealers are totally trying to fleece money from stuck up customers.
The point is that if the agaencey exixts in Dehrasdun then as per rules they need to have their own pickup vans fro which they can of course charge as per other company like Maruti, Toyota etc but they seem to be a totally lousy bunch of inhumane people not knowing what customer is .
Kindly urgently treat this complainbt as a eyeopener towards the customer

care you need to give, only selling of vehicles is not enough .
I am also in the meantime thinking of suing these incompetent dealers plus company for the mental agony they have caused .

Regards
Dr Yashpal Sing BiST