NMIMS — refund policy | |||||
I have got a call from the so call deem university... Swati was the concern person who guided me for the process & also inform me loan details. She inform me to process 1st register by the amt (1200) later when i asked what if my loan is not approved will ill get my amt refund back. She arranged a call back from the team. I got a call from another person (Abhishek) i asked the same query if any amt will get deducted he confirm there will a dedication but a very basic amt (500 approx.) cancellation charges. Later i was asked to pay another 5000/- rupees then only they can process the loan. After making a payment online the loan company rejected the loan. When asked the reason for rejection i was not given any information. I asked to process my refund. I was told my register fee (1200) will not be paid back & also there will be a deduction of 1000/ from my down payment. When i got it escalated to the supervisor told that although all the calls are getting recorded they will not able to help me for the same. When i asked to transfer call to manger. I got a stupid reply as this not a call center so they don't have any manager, senior supervisor or any concern person to escalate. Who ever person i have interacted till take don't seem to be any superior (Tone seems to be very unprofessional) Same is been highlighted to below mention Dean of the university but no one bother to reply Dr. Ramesh bhatt : ramesh. [protected]@nmims. Edu Dr bala prabhakar : bala. [protected]@nmims. Edu Prof tm chaya : tm. [protected]@nmims. Edu Was this information helpful? | |||||
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