[Resolved] Nobroker — NObroker site is not giving the transaction charges for refunding. | |
Hello. I paid yesterday using my credit card (icici amazon pay credit card) 30300 to nobroker site for reference NRP-4330689. In the form it is mentioned – rental agreement is not mandatory so I continued the option and paid the amount. Now asking for rental agreement – I don’t have rental agreement as the house is new and two months back we got. Rental agreement is not possible immediate since house owner is out of station due to covid-19. It will take one month time to get the Rental agreement. If you want I can able to give the pan no of the house owner. Can you please process the payment. Else refund my entire amount 30300 – I don’t understand why accepting and after payment saying rental agreement is mandatory. I don’t want to lose 300 rs for service charge. Can you please do this escalation and revert me the full amount. I am genuine customer of nobroker site. I trust the site but it is giving bad impression to customers on saying you have to read all the term and conditions before going to the payment. You customer care officers and chat is saying as my fault not gone through your terms and condition. Thanks for making me negative thoughts about nobroker. Can you please reply me. Transfer the amount to the house owner. Or Refund the full amount to me. Thanks Jailash Was this information helpful? | |
Dec 9, 2020 Complaint marked as Resolved Issue is resolved. Amount is transferred to house owner. Thanks Nobrokers customer care for quick action. NoBroker customer support has been notified about the posted complaint. Verified Support Dec 08, 2020 NoBroker Customer Care's response Hi Jailash, a Rental Agreement is a mandatory document for us to identify if a transaction is legitimate or not. However, we would request you to share your contact details so that someone from our team can connect with you over the phone and discuss this further.
Verified Support Dec 10, 2020 NoBroker Customer Care's response Hi Jailash, we understand that our team have been in touch with you and addressed your issue. Please feel free to write back to us if there is anything else we can assist you with.
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Hi Brahm, we are closing this case for now as we are still waiting for your contact number which is required to investigate your issue. Please feel free to reach out to us with the same in order to assist you further.
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I am continuing in same house and hence not renewed the rent agreement so I told customer care about it then they said then provide maintenance receipt. I provided maintenance receipt still they stopped process.
First thing it is unethical why you let me continue the rent payment and then deducted the service fee without giving me service. Either you should not have let me continue or should have refunded all of the amount rent plus service fee.