[Resolved]  Nobroker — Not provided tenant and NOT refunding money

We are living abroad and having a property in Bangalore. We purchased "Comprehensive Property Management Premium Service", on Aug 27th, 2022, from NoBroker employee Sapna Pandey by online payment of Rs 24, 999 (Transaction ID 20220827111212800110168622279878026, Order ID[protected] guaranteed tenant within 60 days, and property management services 3/5 years.

NoBroker failed to provide any tenant within 60 days as mentioned in the agreement while selling the CPMS plan. NoBroker employee, Santhosh Chavhana also forces us to share our Income Tax and sign on papers which were never disclosed while selling the CPMS plan.
On Oct 19th 2022, Santhosh Chavhana had emailed “Sorry, we can't provide the tenant…”.
Upon expiry of the plan, without any tenant, we asked for refund which was part of the agreement. NoBroker employee Sapna Pandey stops receiving phone calls, which we call NoBroker office, they will never hand over the call to Sapna Pandey and since we are living abroad NoBroker is telling they will not refund the amount.
We have been cheated by Sapna Pandey and Santhosh Chavhana online by collecting money online from us giving false assurance over email and thereafter not receiving call. All transactions are matter of Bank record and falls under Cyber crime law.
We want refund of the amount Rs 24, 999 since NoBroker failed to provide tenant and has not provided any property management services agreed 3/5 years.
Beware of transaction with NoBroker they are looking for property owners living abroad and selling plans in order to cheat.
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Jan 10, 2023
Complaint marked as Resolved 
NoBroker customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2022
NoBroker Customer Care's response
Hi Suraj, we are disheartened to hear that we couldn't provide you with a tenant as per your requirement as promised and our employee forced you to share information, which was not disclosed at the time of the agreement. Also, if you are eligible for a refund as per the terms and conditions of the plan, we never delay in initiating the same. Rest assured that our team is investigating your issue and we will certainly help you with a resolution.
Verified Support
Jan 25, 2023
NoBroker Customer Care's response
Hi Suraj, we understand that the amount has been moved from NoBroker and has successfully transferred to the account. We regret the delay caused. Please let us know if there is anything we can assist you with.
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