Nobroker — Refund of NoBroker Super Money Back Plan

Address:

374, 23rd Cross Rd, Sector 7, HSR Layout, Bengaluru, Karnataka 560102

I bought a plan to find a tenant for my 4BHK house located in Nagarbhavi, Bengaluru. The plan was explained on the call as follows:

1. We will help you find tenants for your house
2. You have to make a payment of 9, 999 + 18% GST = 11798.82
3. If you don't find a tenant through NoBroker, we will refund the complete amount back to your account.
4. Order no via PayTM Order ID:[protected]

The problem:

1. I found a tenant outside NoBroker.
2. The rent was negotiated for a lesser price than anticipated
3. The NoBroker management says, the refund will not be provided since the house was rented out for lesser pay and the option of "Not Negotiable" was checked during the property ad registration

My Concern:

1. There was no official signature made by me that the refund would not be initiated if the property was rented out for anything other than that quoted on NoBroker
2. The real estate market is very dynamic and the agreed rent would never be obliged by tenants.
3. There is no user agreement that I had to read before making the payment
4, Therefore the refund must be initiated