Nobroker — Rent agreement furnishing and police intimation

I purchased the rent agreement service and police intimation service along with it furnishing services and paid for it fully on 4 jan 2021. Till date mr. Pranay buch who has been appointed as personal assistant failed to respond with a final draft and date of execution. When i purchased the service i was in delhi hence opted for multi city execution request but now after waiting for more than 20 days the purpose for multi city execution has been defeated as i will be in the same city. I suppose this was fraud payed with me to first induce me to pay for multi city execution and utilize the money and deliberately delay it to such an extent that i get frustrated and eventually get it done from somewhere else and no broker executives can pocket the money without any corresponding work done.
Mr. Pranay buch who was appointed as the designated person is a completely non-responsive i have tried his direct number [protected] which was provided by customer care at least 50 time in last ten 15 days but there is a perpetual message that my call is being registered and the relationship manager will get back in 30 to 40 min which never happened. I have written at least 20 follow up mail but neither you agreement escalation team nor mr. Pranay buch chose to respond.
Now due to complete negligent and malafide behavior i have to not only pay the rental to the flat owner from 21 jan but as their executive has failed to do the necessary steps as assured, the society will not allow me to use the premises in absence of agreement hence have to make arrangement for my stay in a hotel and incur cost there too. The phone number [protected] provided to reach out to mr. Pranay buch in the sms received on confirmation of service. I tried to reach out on this too and every time the executive will say that she will arrange a call back but again it never happened. It appears that no broker is running an online scam of inducing customers to pay money on false pretext for illegally enriching themselves without providing any corresponding services and causing wrongful loss to customers.